Understanding your needs

We have 7,000 customers from all industry sectors throughout the UK and Northern Ireland.  This includes more than 75 haulage companies, many of whom have renewed with us year after year, with varying numbers of mobile handsets from one through to more than 80. 

Coupled with our management team’s experience of over ten years in the cellular business, our years of involvement within the haulage sector have given us a keen awareness of a typical haulage company’s needs in terms of service levels and type of products.

All our staff, from Dave Brown our Managing Director through to our sales, customer services and admin teams, have a high level of product knowledge.

More choice on the move

As an independent company, we can offer all five networks.  We are direct dealers with O2, T-Mobile and 3 and have Gold Business Partner status with Yes Telecom, a Vodafone supplier.  We also offer Orange packages through a reputable distributor with a proven track record within the industry.  What’s more, we are a Microsoft certified mobility solutions provider.

And we are not tied to any one supplier, so we can source the most competitive rates and products and pass these savings on to our customers.  We can even offer bespoke packages.

Unlike some other dealers, Northern Telecommunications offers multiple products so we can often offset one product against another to give customers a lower quote.

You can keep your existing mobile number, and to help you make the right choice, we can even check network coverage for you before connection.

Fixed line advantages

As we are an independent provider of fixed line solutions, we can source the most competitive rates and pass the savings on to you, as well as offering discounted line rental.

We’ll also help you to keep your existing number and provide full colour monthly management reports detailing all calls made.
 

More savings

We’ve already mentioned the average mobile savings of around 30% and fixed line savings averaging 50%.  Each month we offer various promotions such as discounts on line rental or additional minutes. 

Special RHA member line rental discounts of up to 15% are available with some mobile phone tariffs.  And we offer a tariff analysis at set intervals or on request, to ensure that you’re getting the best rates.

Looking after our customers

In today’s business market the need for strong customer relations is vital.  That’s why each customer is allocated two dedicated Account Managers with direct contact numbers.  And our dedicated customer service team has six inbound lines, with a special freephone number for RHA members.

We do our utmost to look after our customers, and will contact you every three months to ensure your account is running smoothly and you are happy with our service. 

The information you need

We offer account management, including online billing, disc billing, tagged call reporting and call barring, to help you manage your company telecommunications.
 

Satisfied customers

Our customer satisfaction surveys show us that our customers are happy with us.  But you needn’t take our word for it.  Check our website www.northerntelecomms.co.uk for:

• details of recommendation letters from satisfied customers

• details of customers for whom  have supplied solutions
• details of customers for whom  have created websites, with the website addresses supplied
• a thorough company presentation giving a comprehensive guide to  product and service range
• an introduction to  staff
• notices of special events, such as the one held at Anfield football ground in September, sponsored by O2, that give us the opportunity to spend time with our customers

At Northern Telecommunications we are continually striving to bring new products and services to our members.  We source and test all the latest hardware including Blackberries, to help you make the best choice for your company’s telecoms solutions.

We also look after your privacy by being Data Protection registered, using only thoroughly vetted suppliers and recording all inbound and outbound calls.

What does all this mean for you?

• Fixed line saving averaging 50%
• Mobile savings averaging 30%
• Choice of all five networks
• Special freephone Customer Service number
• Exclusive member line rental discounts of up to 15%
• RHA member referral incentive scheme
• Peace of mind!

To find out about new opportunities and hassle-free savings on your telecoms, call 0800 988 9088 or email rha@northerntelecomms.co.uk